Frequently Asked Questions

How much is shipping and where can you ship to?

Shipping is £3.99 flat rate. We only ship in the UK at the minute but if you are further afield and love one of our pieces get in touch with us using the contact us page and we’ll see what we can do.

How do you work out sizes?

To help ensure you know what to expect we measure each piece and give measurements for length & waist in bottoms and dresses and length and pit to pit for tops and jackets. If someone is modelling the clothes we‘ll also state their size and height so you get an idea of how it might look on you. If there’s no sizing stated on a label we’ll estimate a size based on the measurements.

You say your items are preloved, what does that mean?

Our items are second hand and vintage so will have already been worn. We try to only stock grade A clothing which are items showing minor wear but in good condition. If any items have deflects such as holes, snags and marks this will be stated in the description and the price will reflect this. We will provide photos of each item so you can see it’s condition. If you have any questions about the quality of an item please send us a query using the contact us page.

I loved one of your items but it’s sold, will you get any more like it in?

Unfortunately, all pieces are one off’s and therefore we will never get two of the same pieces in. From time to time we may have similar items but they won’t be an exact match. No one likes getting FOMO so we’d recommend you seize the moment and buy the piece you’ve been eyeing up.

Can I return my items for a full refund?

Yes, we will happily refund your purchase once you have returned the item. You must return your unwanted item(s) within 14 days of delivery. Please let us know you’d like to return an item by submitting your details and order number on the contact us page. Return postage will need to be covered by the customer unless the item arrives damaged, then the postage will be covered by Terra Cotton Clothing. We strongly recommend you use a service that enables you to track your returning parcel. Unfortunately, we can not refund items if they do not arrive back to us.

Are payments handled by you secure?

Yes – We use a TLS SHA-256 certificate with RSA Encryption provided by Lets Encrypt.

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